At Falconblu, we want you to love every item you purchase. If you’re not completely satisfied, our refund policy offers options to ensure your experience with us is positive.
1. Eligibility for Refunds
- Refunds are available for items returned within 7 Days of the delivery date.
- Items must be in original condition, unworn, unwashed, and with all tags attached.
2. Return Process
- Step 1: Contact our customer service team at falconblu1131@gmail.com to initiate your return. Please include your order number and reason for return.
- Step 2: Once approved, ship the items back to our provided return address within 7 Days of receiving confirmation.
- Step 3: After receiving and inspecting your return, we will notify you via email regarding the status of your refund.
3. Refund Method
- Refunds will be issued to the original payment method within 7 Days of return approval. Processing times may vary depending on your bank or payment provider.
4. Return Shipping Fees
- Customers are responsible for return shipping costs unless the item is defective or there was an error in the order. We recommend using a trackable shipping service, as Falconblu is not liable for lost or undelivered returns.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or issue a full refund for eligible items, including return shipping costs.
6. Exchanges
- If you wish to exchange an item, follow the return process and place a new order for the desired item.
8. Contact Us
- For questions regarding our Refund Policy or to start a return, please contact our customer support team at falconblu1131@gmail.com